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Complaints and Suggestions

We know the importance of taking time out of our busy lives to share complaints and suggestions. We sincerely thank you for your active feedback, your opinion has become an important reference for us to improve products and services. Please describe your problem or situation in a few words so that we can better solve your problem.

I. Complaint Content

You can report or provide feedback on various violations in the market and cooperation, such as unfair market competition, unfair treatment, company personnel corruption (bribery, equity participation in distributors or appointments, etc.), channeling, counterfeit goods, etc.

II. Complaint Submission Methods:

Email:
KIMAIR Consumer Business Audit Department and Anti-Commercial Bribery Feedback Email:
kimair@kimaircompressor.com (Please include your mobile phone number and other contact information in the email.)

Hotline:
KIMAIR Service Hotline:+0086 13584860825 Mandarin 7*24 hours

III. Complaint Acceptance Criteria

Real-name complaints are recommended, and complainants are encouraged to complain in real-name form, so that we can obtain more detailed and accurate information for effective follow-up and investigation. In appropriate circumstances, we can inform the reporter of the results of the investigation. The facts of the complaint are true and clear. The complainant provides detailed facts to facilitate our quick processing. The facts provided include information of the person complained against, complaint-related evidence (for example: contract, cargo barcode), etc.

IV. Confidentiality Commitment

KIMAIR guarantees strict confidentiality regarding the complainant's identity, the reporting entity, and the complaint details.

V. Complaint Handling Process

Complaints will be reviewed and processed according to the company’s established procedures. A designated team will handle the investigation and ensure a fair and impartial resolution.